In a fast changing technology landscape filled with complexity, hype, choices, budgetary constraints and
competitive pressures, it is vital for us to ensure that we provide our customers & partners with clarity,
insights and help steer them in the right direction. JUPITER NETWORK’s Professional Services arm helps
make those informed decisions by taking an approach that is neutral, vendor independent, unbiased
with results in mind and not relations or rewards.
Our unique spectrum of consulting services, backed by real world experience and domain expertise
helps create value and architect change.
We solve enterprise-scale communication; performance, security, infrastructure & networking
challenges by mitigating unnecessary risk, utilizing best practices and reducing the potential of re-work
activities thereby saving time, money and business disruption.
Jupiter Network specializes in international Hospitality Technology Consulting working with a variety of 4 & 5* Hotels, Resorts and Mixed-Use Development projects. Specializing in Extra Low Voltage (ELV) services as Consulting Services; providing Communications Infrastructure Cabling, Network Design & Integration, Guest Room Management System Design, Audio Visual System Design and Security System Design, striving to create the best solutions for our Clients in the Hospitality market as a vendor neutral consultancy focusing on the following areas:
- Communications Cabling System Design - Fibre Optic, Coaxial and Twisted pair Copper (Category 5e, 6, 6A & 7)
- Communications Systems - Wired and Wireless Active Networks, IP Telephone Systems and IP Television Systems
- Guest Room Management System Design - Temperature Control, Lighting Control and other In-Room Controls
- Audio Visual System Design - Background Music, Digital Signage & Audio-Visual Systems
- Security System Design - Access Control, CCTV and Perimeter Security Systems
Our Design Team of Hospitality Technology Consultants work closely with Architects, Interior Designers, MEP Consultants and Hotel Owners and Operators to fully address the ELV technical requirements of the Project. These Project requirements include Audio Visual Systems for Hotel Rooms, Suites and Apartments, Wired and Wireless Network Systems for Staff and Guest needs and Security Systems for the CCTV and Access Control within the Hotel. All of which require a Structured Cabling System in order to support them.
Hospitality technology consulting services
Overview of Services
Jupiter Network provides an experienced full scope consultancy service for Hospitality Extra Low Voltage (ELV) Systems.
ELV Systems consists of several major components:
- The passive Communications Cabling Infrastructure which is the ELV cable plant. This supports all of the services and applications that comprise of the ELV Systems.
- The Active Wired and Wireless Network which is supported on the passive ELV Systems and Communications Cabling Infrastructure which then supports the individual ELV applications.
These ELV applications comprise of:
- IP Television and Video on Demand
- IP Telephony
- Other IP Device Systems
- Guest Room Management Systems
- Audio Visual Systems - Background Music, Audio Visual Control Systems and Digital Signage
- Security Systems - CCTV and Access Control
Within the Hospitality industry many Hotel Developers and Operator’s current thinking is that in order to achieve the most effective ELV System solution; it is preferable that all services are provided by a single consultancy source.
Jupiter Network have experience in all of these areas of ELV and have demonstrated their ability to provide quality consultancy services in the individual specialist fields.
If you require any further information regarding your own project then please contact us.
We conduct independent audits and forensic analysis that span across network performance, security,
compliance and identify potential red flags, issues, threats, which help customers adopt a proactive
approach. This includes but is not limited to extensive IT health audits, network analysis, penetration
testing and onsite reviews.
Thanks to our domain expertise spanning across oil & gas, healthcare, education, telecom, government,
manufacturing and hospitality from over 350 enterprise implementations, collective wisdom of over 150
channel partners in 45 countries and a dozen blue-chip IT vendors, JUPITER NETWORK’s Professional
services has vertical accelerators. These are essentially knowledge frameworks, methodologies, techniques and processes that help clients get up to speed, quickly, efficiently and cost effectively based on best practices without having to reinvent the
Managed Video as a Service
JUPITER NETWORK offers Managed Video as a Service (MVaaS) – a unique opex based model that offers
high quality video on demand, available on the go, scalable on the fly with HD voice & video capability.
Its customizable and white labelled features help customers increase their average revenue per user,
retain and attract additional customers. Its compelling pay-as-you-go model eliminates large capital
outlays, time in building expensive infrastructure that may take years to recover. Customers can now
roll out innovative services quickly, adapt based on demand – all without worrying about managing it.
JUPITER NETWORK understands customer’s needs are varied – hence our penetration and vulnerability
testing includes one-time, periodic, monthly or annual incident based service plans with priority services
to find vulnerabilities and monitoring event logs not just for intrusions, but also for change
We understand that value creation starts well before a customer signs a contract. Our ability to provide
outstanding pre-sales expertise that helps our partners deliver business value demonstrations and
convert leads to deals has defined our success. By working as a go-to technical resource and as a trusted
advisor, we walk with our partners all the way from initial enquiry to long term engagement.
We work closely with our partners in doing a project feasibility study, defining the technical
requirements, talking to them, understanding what they need as opposed to what we can sell. We then
work on assessment engagements to analyze client environments, develop appropriate strategies and
recommendations for transformational IT and review the technical requirements of the bid to develop a
solution that is competitive.
We translate business requirements into realizable IT solutions. Post feasibility study, we prepare a
‘solution vision’, before any implementation project is costed and resourced. Working closely with our
partners, systems integrators, consultants and solution architects, we create the best possible solution
to meet the customer's requirements. This include outlining business processes, organizational impact,
technical capabilities, solution components and creating a statement of work with associated costs and
the high level steps required for deployment.
Proof of Concept
To help customers understand and experience the value of our solutions, we offer a ‘try and buy’ option
for select solutions, in the form of a Proof of Concept at customer premises. This option offers a no-risk
implementation of a complete solution for a brief period of time allowing customers to test before they
As the region’s first and only VAD with Executive Briefing Centers (EBCs), we go way beyond what any
presentation, brochure, demo or concept pitch can offer. Our EBCs in Dubai and Riyadh offer a firsthand look at JUPITER NETWORK’s products & solutions at work in a real-world scenario that is closest to
a customer’s own environment. These state of the art EBCs also serve as labs for benchmarking &
simulations for technical staff.
Manned by our Technology Solution experts with domain expertise, the facilities are available
exclusively to JUPITER NETWORK partners at no charge. This gives them a competitive edge to host their
customers in an environment that is engaging, immersive, and interactive.
Customer acquisition in any competitive market is a challenge. Retaining them, delivering on promise,
exceeding their expectations and creating a referenceable customer is even more critical. JUPITER
NETWORK understands what it takes to deliver outstanding Post Sales service to our partners – that
ensure customer satisfaction, delivers maximum value and build a long-term relationship.
A JUPITER NETWORK solutions expert and the Partner work at the client location to perform a thorough
site assessment if needed. This allows us to identify any areas of concern, propose appropriate
mitigation techniques and better prepare for implementation. We create a report suggesting
amendments to the baseline configuration for future system assessments and compliance audits
We leverage our project management expertise honed from thousands of complex, varied and
challenging deployments. This helps us accelerate new projects, eliminate project risks, reduce
bottlenecks. As a part of our partner engagement, we help manage project development from beginning
to end & liaise with project stakeholders on an ongoing basis.
JUPITER NETWORK experts assist partners with the deployment of purchased solutions. This includes onsite installation, on-site validation of all updates and changes associated with the solutions.
Post deployment, JUPITER NETWORK offers an array of structured training & vendor authorized
certification programs – onsite, offsite, remotely, on-demand, at our regional training facilities. These
hands on & comprehensive training services are highly customized and ensures availability of qualified
site personnel and ensures seamless knowledge transfer.
Onsite Support & Maintenance
We back all our wares and provide with airtight service level agreements. To ensure we are in sync with
our customers, JUPITER NETWORK provides tiered support options based on the partner’s needs and
level, onsite, offsite or remotely via help desks with local support in the same time zone. This provides
an additional layer to complement vendors’ remote support
Level 1 & 2 Support
We provide support for basic customer issues by analyzing the symptoms and figuring out the
underlying problem. Our Consultants have extensive dual-knowledge of products both from a technical
and business perspective. Our Level 2 support team offers more in-depth technical support, experienced
and knowledge on a particular product or specialized service – this includes administrative level support,
advanced technical troubleshooting and analysis methods.